(Click on one of the “Alert/Trouble/Issue” below and receive a drop down of the steps to fix it.)
Alert/Trouble/Issue
Skipping Labels
Possible Cause
Badge paper loaded incorrectly.
Calibration needed.
Media sensor obstructed.
Pre-Printed Badge Stock.
Resolution
Loading Badge Stock:
Open lid.
Make sure the badge paper is properly inserted. With the timing mark facing down and inwards towards the printer sensors.
Close Lid & Press the Command Button once to unpause.
When calibrating the printer:
Load the badge stock in the right direction.
Calibrate by pressing & holdin down the feed button until the light flashes twice and then release the button.
Calibration process will take place.
Once successfully calibrated, open the printer head, pull unused badge stock back inside the printer and close the printer head, press the command button once and to resume print.
Clearing Media Sensors:
Open the lid.
Wipe down any particles stuck to the top or bottom sensors that isn't allowing the printer to read the badge stock.
If using a Pre-Printed Badge paper, and it contains a Dark Segment on the top, cover the top sensor in the printer with a dark tape to avoid interfering with the top sensor.
Labels Jamming
Possible Cause
Badge stock residue is stuck inside the roller.
Calibration needed.
Resolution
Remove any sticky residue attached to the roller:
Open the printer head.
Back out any badge stock over the black roller at the front of the printer.
At both sides of the roller are 2 black plastic latches sticking out.
Place your thumb on the inside of each latch, proceed to slightly push outwards and pull the latches out.
Now with the roller outside use one of the provided Alcohol Swabs (printer box) to wipe the circumference of the roller.
Once wiped, place it back and push the latches inwards until they click.
Open the printer and check if the badge stock is rightfully placed in the roller, so it won't get cut or stuck inside the printer
When calibrating the printer:
Load the badge stock in the right direction.
Calibrate by pressing & holdin down the feed button until the light flashes twice and then release the button.
Calibration process will take place.
Once successfully calibrated, open the printer head, pull unused badge stock back inside the printer and close the printer head, press the command button once and to resume print.
Not powering on
Possible Cause
Power connection.
Power Supply.
Resolution
Check for loose cable connection, from the adapter or the wall plug in.
Check the power box to see if the green led light is on.
If everything is connected property and problem persist change the power cable from another printer and put the bad one aside and please label it.
Not Printing/calibrating
Possible Cause
Badge not placed right.
Sensor will need to be positioned correctly.
Calibrate Printer.
Connectivity.
Resolution
Make sure the badge paper is properly inserted. With the indicators facing inwards towards the printer sensors.